FAQ

Do you do jewellery repairs and ring sizing?

If it is a piece you purchased from Benjamin And The Moon or a vintage piece of your own you’d like upcycled – yes!

If not, unfortunately no. Please still feel free to contact us and we can point you in the right direction.

Where is your shipping information?

Please refer to the shipping section of our Terms & Conditions page.

Why don’t you ship to the USA or Canada?

Unfortunately we cannot ship to the USA or Canada for insurance reasons. Sorry!

How are my goods packaged and how do they look when they arrive?

Depending on the size of the piece you order, all jewellery is packed lovingly in a 100% recycled card box or jewellery pouch, all ready to gift to yourself or another!

All jewellery purchases over $100 come with a complimentary polishing cloth.

When will you respond to my email enquiry?

Please note that we are a very small business and while every endeavour will be made to answer your query as soon as we can, your patience would be appreciated. Please note that we are not always able to answer enquiries on weekends or holidays. Details on dates of closure of business will be featured on our Instagram and Facebook pages.

Can I pay using a bank transfer?

Yes – provided you are in Australia. If you would like to pay via bank transfer, please email your name, address and what you would like to purchase to hello@benjaminandthemoon.com.au and we will email you our bank details and the final amount owing.

Please note that we need to receive the full payment (in AUD) before we are able to ship the goods.

Note that banks process deposits on business days prior to 5pm AEST. Generally we will receive your payment the day following the transfer.

We are unable to ship goods until payment has been received. If payment is not received within 3 business days we will need to cancel your order.

How do I keep up with shop updates?

I will announce new product updates via my Instagram and Facebook pages.

Please follow us!

How do I care for my jewellery?

Comprehensive information on how to care for your Benjamin And The Moon piece can be found on our Jewellery Care page.

We strongly recommend you follow this advice; otherwise your product guarantee may be compromised.